Restaurant Sever
Main Purpose of the Job: Serving both food and beverages to customers, and making all customers feel welcome and relaxed in the restaurant.
Main Duties:
Restaurant Staff responsibilities include:
- Take food and drinks orders
- Serve food and drinks orders
- Clear, clean and reset tables
- Restock cutlery and all other restaurant items
- Ensure all waste is separated correctly
- Operate tills, card machine and cash where required
- Clean and sanitise tables and chairs etc.
- Greet all customers upon entrance
- Ensure all customers are comfortable in the restaurant
- Have knowledge of all food items on the menu and the ingredients they consist of
- Deal with complaints in a respectful manner
- Handle all customer queries with a positive attitude
- Learn names of regular customers
- Engage in all staff meetings to which you are part of
- Maintain a clean and tidy work station at all times
- Train other team members
- Present restaurant menu in a confident manner
- Come up with suggestions for new menu items
- Relay customer feedback to management
- Ability to perform well under pressure
- Adhere to all organisation policies and procedures
- All other duties requested of you.
Uniform and Appearance
- You must wear the company uniform provided in good condition at all times and ensure it is clean and well pressed, with all buttons, hems and pockets in good order.
- Always wear your name badge
- Proper sanitary hygiene procedures are a must for all Hotel employees.
- All employees are expected to follow rigid hygiene codes while at work.
- All employees must shower daily.
- All employees must be well groomed, clean and tidy at all times.
- Sneakers and inappropriate footwear are not allowed.
- For your safety and comfort you should wear closed shoes with flat heels which are clean and match your uniform. Boots, platforms, flip-flops, sports shoes, sandals or sling backs are not permitted.
- It is required that staff wear black shoes preferably with a rubber sole and black socks.
Females
- Long hair must be tied back in a bun and if working in food prep areas a hair net must be worn.
- Nail polish is not allowed.
- One wedding band is allowed.
- If earrings are worn, studs are allowed.
- No bracelets or necklaces are allowed.
- Make-up must be worn to a minimum.
Males
- Long hair must be tied back and if working in food prep areas a hair net must be worn.
- All males must be cleanly shaven daily, facial hair must be in full growth of one week or more and kept neat and clipped.
- One wedding band is allowed.
- No earrings are allowed.
- No bracelets are allowed.
Health & Safety
- Ensure that all health safety procedures are followed
- Actively look for any hazards, especially fire, while carrying out all daily duties
- Operate all equipment as per manufacturer’s and Manager’s instructions
- Maintain security awareness at all times
Communication
- Maintain the highest standard of communication with the management team.
Training & Development
- Continuously develop job knowledge by attending all scheduled training.
- Highlight any training and development needs to Management.
Customer Care
- Deliver the highest customer service standards at all times seeking opportunities to exceed customer expectations.
- Ensure dissatisfied customers are handled in a professional and sympathetic manner, keeping management informed and endeavouring to always find a satisfactory solution for all parties, minimising any negative publicity.
- Ensure confidentiality and discretion in all customer and Hotel matters in line with Hotel policy.
- Maintain high standards of personal presentation in line with Hotel policy.
General Other Duties
- Ensure awareness and responsibility for any internal requirements.
- Complete all documentation relating to the role in the Hotel.
- Comply with and ensure compliance to Hotel policies at all times.
- Comply with all relevant legislation relevant to your area of work.
- Observe a professional manner at all times, representing the ethos and values of the Hotel.
- Develop strong working relationships across all departments within the Hotel.
- Contribute towards the efficient and effective delivery of services.
- Carry out all reasonable tasks and requests as assigned by members of the Management team including the Manager.