Reception - Front Desk Agent

The Receptionist is responsible for welcoming guests upon arrival, managing their requests and needs during their stay, and handling check-out procedures. They also perform all administrative operations related to the department's activities, act as the hub of communication between the guest and various departments, and relay information.

The Receptionist reports to the Front Office Manager. This is a seasonal position for the approximate period from March to October.

REQUIRED CHARACTERISTICS:

• Professional diploma;
• Great passion for their work;
• Strong motivation for teamwork;
• Pronounced sensitivity and attention to standard compliance;
• Adherence to hygiene regulations;
• Strong motivation to achieve assigned goals.

Who We Would Like to Meet:

We are looking for individuals who possess:

• Strong interpersonal skills, friendliness, and a welcoming attitude towards hotel guests, clients, and all hotel staff.
• Proficiency in reading, writing, and speaking English; a third language (French, German, Russian, Spanish) is preferred.
• Strong customer service skills.
• Computer literacy is essential, including knowledge of Syshotel systems, Google Works Suite, and the use of mobile devices (iPad, Kindle).
• Professionalism, service-orientation, a willingness to help colleagues, and adaptability to changes.
• Good knowledge of all hotel departments and operations.
• High attention to detail, strong organizational skills, results-orientation, and the ability to multi-task in a fast-paced environment.
• Dynamic adaptability and flexibility to the demands of hotel industry working hours.
• Proficiency in using office equipment (printers, scanners, card encoders).
• A positive attitude and a hands-on approach to any task.
• Meticulousness and precision in carrying out duties.
• Possession of any training certificates for fire safety, first aid, and HACCP.
• Approval and observance of the Company Manual, an integral part of the working collaboration.

The following will be considered a plus:

• Proven experience in accommodation facilities of a similar level.
• Certificates of specific qualifications for the role (Sommelier, sales, etc.).
• Work experience abroad.
• Residency in the municipalities of Arona / Oleggio Castello (NO) or in the immediate vicinity.

WHAT WE OFFER:

• Transparent and sustainable working hours.
• Accommodation with free Wi-Fi, if needed.
• On-site car parking within the Resort.
• Uniforms provided.
• Canteen service (even on days off and outside working hours).
• Company training.
• Additional financial bonuses.
• Opportunity to stay at Castello Dal Pozzo and 650 Preferred Hotels worldwide at discounted rates.