Multilingual IT Support Technician (French/Spanish/English) (F/M)
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Multilingual IT Support Technician (French/Spanish/English) (F/M)
Offered by: HELPLINE
Job offer description
Workplace: France (location not specified – remote/hybrid options not indicated)
Education level: Not specified
Type of position: Full-time
Number of positions: 1
Your role
As an IT Support Technician, you will assist users remotely (by phone or email), ensuring quality support in a multilingual environment.
Your tasks will include:
• Providing remote support to end users (phone, email, ticketing system)
• Assisting users by delivering accurate and efficient technical responses
• Escalating incidents to the appropriate technical team when necessary
• Processing backlog tickets
• Recording detailed incident reports and resolutions after each call in the ticketing tool
Job details
Sector: IT Support / Digital Services
Occupation field: Helpdesk / Technical Support
Education field: Not specified
Work experience: A first experience is a plus
Language skills:
• Spanish – C1/C2 (required)
• English – B2 (required)
• French – Fluent (required)
Salary range: €24,000 to €25,200 gross/year (depending on profile and language skills)
Start date: As soon as possible
Working hours: Monday to Friday, 9 AM – 7 PM
Contract: Permanent (CDI)
Remote work: Not specified
Inclusivity: Open to candidates with disabilities
Job requirements
• You are passionate about IT or have previous experience in user support, IT helpdesk, customer service, or tech maintenance
• You must be fluent in French, and speak Spanish at a C1/C2 level and English at a B2 level
• You enjoy sharing knowledge and collaborating with team members
• You are a good listener, adaptable, and detail-oriented
• Your technical and interpersonal skills are key assets to grow within our team
📈 Career development opportunities are available at HELPLINE: from technical expertise to management or cross-functional roles
Benefits
Classic advantages:
• 50% coverage of your health insurance
• 50% reimbursement of public transportation pass
What makes us unique:
• The opportunity to work for a market leader in IT services
• A stable management team (75% of leaders have been with the group for over 20 years)
• A profitable and continuously growing group
• Meal vouchers (€9.50/day, 60% employer contribution)
• Referral bonuses up to €1,000
• A vibrant works council (CSE) with many cultural perks
• An in-house training institute to support your career path
• A mobility partner for relocation and commute support
• A united, engaged, and high-performing team
👉 Join us! ¡Únase a nosotros! Junte-se a nós! Unisciti a noi!
