Opis pracovnej ponuky

Role Description

This is a full-time on-site role for a Technical Support Specialist.

The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database.

The Technical Support Specialist would also collaborate with other support team members to provide exceptional customer service.

 

Požiadavky na pracovné miesto

Qualifications

  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Customer Support and Customer Satisfaction skills
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team environment
  • Bachelor's degree in Information Technology or related field
  • 2/3 years of professional experience providing L2 support
  • Experience with CRM tools and customer support software is a plus
  • Native in German (mandatory)
  • Fluent in English (mandatory)
Pracovné obmedzenia

Must be able to work in our Lisbon office

Podrobné informácie o pracovnom mieste
Odvetvie:
Activities of call centres
Oblasť zamestnania:
Contact centre information clerks
Ponúka:
Not known or unspecified
Pracovné skúsenosti:
Work experience is not required
Jazykové zručnosti:
  • German
  • Fluent
  • English
  • Good
Required skills:
hardware testing methods, install software
Platové rozpätie:
Not provided
Date of expiry:

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About organisation

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 24 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service,… Find out more

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