Opis pracovnej ponuky

The 5* luxury hotel, SAINT SUITES OIA is currently recruiting for season 2024:

Front Office Agent

The reception / front desk is the guest's first impression and first interaction in person with the hotel, and what the hotel represents. We are looking for inspired individuals with experience that are team players and want to boost their CV.

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to hotel manager when needed
  • Record information in the logbook daily and our PMS (Pylon)
  • Ensure compliance with health and quality standards
  • Promote property venues, such as F&B, Spa, Yachting, etc.
Požiadavky na pracovné miesto

Qualifications

  • Minimum 2 years' experience in a relevant position at a 5-star hotel
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Ability to keep focused and calm under pressure
  • Deliver guest-oriented services
  • Excellent oral and written communication skills of both Greek and English language. Additional languages will be considered as an asset
  • Team player
  • Degree in Hospitality/Tourism will be considered as an asset
  • Knowledge or previous experience with Hotelier PMS systems – Pylon in particular will be considered an asset
  • knowledge of the island and the activities of Santorini is a plus
Výhody

Our company offers

  • competitive salary
  • Accommodation provided in staff houses with wi-fi and laundry access
  • Meal on duty
  • training concerning company standards procedures, and programs
  • dynamic working environment with support whenever needed
  • career development opportunities
Podrobné informácie o pracovnom mieste
Odvetvie:
Hotels and similar accommodation
Oblasť zamestnania:
Hotel receptionists
Ponúka:
Not known or unspecified
Pracovné skúsenosti:
Work experience is required
Oblasť vzdelania:
Between 2 and 5 years
Jazykové zručnosti:
  • English
  • Fluent
Platové rozpätie (Mesačne):
1200 - 1300 EUR (Net pay)
Date of expiry:

About organisation

Indulge in our ” La Vie en Bleu ” philosophy and allow Saint to envelop your senses.A legendary concept brought to life, SAINT Suites consists of a complex of former homes, barns, and cellars on the island of Santorini. Located among a strip of buildings that form the edge of the village of Oia. The hotel consists of a reception, sixteen suites, a restaurant, a common pool area, and a spa… Find out more

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