Floor Supervisor

Position Overview

To assist the Executive Housekeeper and Assistant Executive Housekeeper in the effective operation of the housekeeping department, ensuring that all company standards of quality and cleanliness are maintained at all times whilst meeting the needs of the business.

Key responsibilities

• Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards.
• Run sold room reports, verify room status, turn down service, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Housekeeping management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
•  Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in assignment sheets/workboards.
• Communicate issues to next shift.
• Complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; protect company assets.
• Support all co-workers and treat them with dignity and respect.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move at a speed that is required to respond to work situations (e. g., run, walk, jog).
• Read and visually verify information in a variety of formats (e. g., small print).
• Visually inspect tools, equipment, or machines (e. g., to identify defects).
• Enter and locate work-related information using computers and/or point of sale systems.
• Listen and respond appropriately to the concerns of other employees.
•  Speak with others using clear and professional language.
• Perform other reasonable job duties as requested by Supervisors.

• High School diploma/ degree in hotel Management is a plus.
• 3+ years’ experience in housekeeping department in similar role in 4- or 5-star Hotels/ experience in managing entry level employees.
• Excellent Knowledge of English Language
• Excellent Communication and Organizational Skills
• Excellent leadership, management, and team building skills.
• Basic computer operating skills
• Customer-centric
  
   

An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.