English + Portuguese Sales Advisor for Financial Software Company - Porto, Portugal

Our client is one of the world's most renowned financial software companies, delivering personalized experiences on a trusted and open platform.

As a sales advisor in this project, your daily responsibilities will include:

• Contact clients that are using the 3 month trial period quickbooks version through phone, ensuring the best quality service
• Engaging with the clients explaining them the advantages to have the paid version finishing the process of Sale 
• Solve with precision and efficiency emerging issues that customers may face
• Perform corrections and optimize the customers technical knowledge
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of English (C2)
• Native or proficient level of Portuguese (C2)
• Previous experience in cross sales (mandatory)
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Persuasive Skills
• Self-Motivating Skills
• Negotiation Skills
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal (hybrid work)

• Competitive wages 
• Compelling Rewards Program (Our customer service agents regularly see commission payments of 250€ per month, but have already reached 3000€ in commission payments)
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Must hold EU citizenship or a valid work permit for Portugal