Travel Support Representative with Swedish for Digital travel company

The Concentrix company need your expertise! Be a part of dynamic team today. If you are passionate about travel, then this is role for you. One of the world’s largest travel marketplaces, their new client makes it easier for everyone to experience the world by offering memorable travel experiences, a variety of transportation options, and incredible places to stay. They have an exciting new opportunity for a Travel Support Representative to join our diverse team. If you are a customer service focused individual with great communication skills, Swedish and English language skills, apply now. You will deliver high-touch customer care to travelers embarking on worldwide travel, finding solutions for flight, hotels, car rentals  and beyond for their trips .Do you want standard working time? Not a problem!  lines are open 10:00a.m. – 7:00p.m. Mon-Fri to help you strike an excellent work-life balance!

Core Responsibilities:

•       Provide excellent customer service to our clients via the different channels  (inbound calls, outbound calls, email, chat ) and be able to work towards meeting Key Performance Indicator (‘KPIs’)

•    Make sure that all customer queries are answered and their concerns are addressed accordingly; demonstrate empathy

• Maintain basic knowledge of client products and/or services

•   Participate in activities designed to improve customer satisfaction and business performance•        Track, document and retrieve information in call tracking database

           The CV`s will be sent to the employer