Descrição da oferta de emprego

As a full-time Reservations Sales Agent, you will work with trend data to respond to Guest and customer enquiries to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage telephone and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times Produce quotations and written confirmation to all clients Upsell the hotel product in order to maximise revenue opportunities Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Good organisational and administration skills Positive attitude and good communication skills Commitment to delivering a high level of customer service Confident telephone manner IT skills Fluency in English and preferably another language

Requisitos do cargo
  • Create marketing plan. Plan customer visits (determine target group, interlocutors, prepare technical dossiers...)
  • Present/demonstrate products and advise customers
  • Follow-up orders (product availability, delivery term, complaints...) and customers (reward loyalty, satisfaction surveys, reminders...)
  • Draw up commercial proposal. Come to an agreement with the customer on terms of sales contract or the estimate
  • Follow-up canvassing for customers (administration) and brief the team
Restrições do cargo

EU Nationals or people with the right to live and work in Malta

Detalhes da vaga
Setor:
Accommodation
Domínio profissional:
Hotel receptionists
Área de estudo:
Not known or unspecified
Experiência profissional:
Work experience is not required
Competências linguísticas:
  • English
  • Very good
Intervalo salarial (Por mês):
1621 - 1756 EUR (Gross pay)
Date of expiry:

About organisation

Ideally located within the award-winning Portomaso Yacht Marina, along the coast of the fashionable district of St. Julian’s, the hotel is just minutes away from all the major entertainment areas, attractions, and sites Malta has to offer. The accommodation comprises 413 guest rooms & suites including non-smoking and interconnecting rooms, as well as rooms for guests with reduced mobility… Saber mais

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