Descrição da oferta de emprego

Core Duties:

Reviewing and attaching customer responses to claims filed against them or on their behalf. (5%)

Completing or cancelling pending reversals when appropriate. (5%)

Restricting accounts when appropriate. (5%)

Closing of claims filed through PayPal’s Consumer Protection Policies. (70%)

Escalating appropriately to Fraud Investigations. (5%)

Review limited PayPal accounts and determine the legitimacy of the account and account holder. This also includes determining cases that need to be resolved by the customer to lift their Limited Access (10%)

Competencies:

Customer Focus

Drive for Results

Problem Solving

Decision Quality

Time Management

Functional / Technical Skills

Experience Required:

12 + months customer service experience required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

 

Detalhes da vaga
Setor:
Financial service activities, except insurance and pension funding
Domínio profissional:
Customer services clerks
Experiência profissional:
Work experience is required
Duração da experiência profissional:
Up to 1 year
Competências linguísticas:
  • English
  • Very good
  • Italian
  • Very good
Required skills:
Customer relationship management, customer service
Intervalo salarial:
Not provided
Date of expiry:
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