IT Demand Manager for Sales & Service Processes (190002)

Siemens Global Services IT is responsible for operating and improving the IT landscape for Siemens Wind Power. For the IT Department Demand Management and Local Delivery we are looking for additional IT Demand Managers. The Demand Managers manage business demand for all IT products and services within the IT portfolio. They ensure that services, provided by the responsible IT delivery department, are aligned with business demands while fostering synergy and re-use of existing/planned services.

What are my responsibilities?

Demand Management for Sales & Service Processes Collecting and analyzing customer requirements and translating them into IT demand requirements Identifying business goals, objectives and needs of the business environment Consulting internal customers on the optimization and harmonization of business processes Performing business process analysis in order to support business organization through IT solutions Contributing and supporting planning, budgeting, design and alignment of business processes Monitoring IT projects from a Demand Management perspective and ensuring that quality standards and processes are met Supporting customization and specifications of modules and applications, and facilitating IT development processes for internal customer Coordinating relevant user acceptance tests, and designing and documenting new processes Supporting change-release processes and implementation of IT security guidelines Advising business management of the unit, in all IT Demand related issues Analyzing and evaluating trends and developments for applications or infrastructure solutions Clarifying cases as an escalation point

What do I need to qualify for this job?

You have an academic background within Information Technology, Computer Science, Engineering or a similar education and multiple years of experience in ERP consulting, IT Requirement Engineering and/or IT Project Management You have good knowledge of technical and process related aspects of Sales and Service Processes Preferably, you are familiar with system know-how of SAP ERP and/or mobile solutions You have a fundamental knowledge of ITIL methodology You are customer-focused and possess excellent negotiation and communication skills across all levels of an organization You are proactive and self-determined, you take responsibility for your work and you possess strong analytical, coordination and collaboration skills You are fluent in both spoken and written English In case you have acquired your skills in alternative ways your application is just as well appreciated.

What else do I need to know?

Siemens Wind Power is a leading supplier of wind power solutions for onshore, offshore and coastal sites. Denmark is a core part of Siemens’ global wind power activities, housing global wind power R&D and engineering activities along with several supply chain management, sales and project management functions. Currently, approximately 6,000 employees out of a global staff of more than 11,500 work with wind power solutions in Denmark. We continuously strive to strengthen our position, and we are therefore looking for bright minds eager to join a dynamic, international organization offering unique opportunities for its employees. Apply online in English for the job. Please note that we will reply by email. We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability, as we will use the data to review your suitability for the role.