Customer Support specialist
In order to apply for this job offer, you have to log in using your Jobseeker account.
Every big idea starts with a challenge. At Eurosender, that challenge was clear: logistics was too complex, too fragmented, and too time-consuming. Our founders, experienced logistics professionals, set out to simplify a complex industry with one smart platform and countless possibilities. That vision became Eurosender, a 4PL platform designed to simplify and accelerate logistics.
Today, over a million people from all over the world visit our platform every month. More than 80,000 business users already trust us to optimize their logistics, supported by a team that is passionate about turning challenges into solutions.
As proud members of the POST Luxembourg group, we’re not just part of the logistics industry- we’re shaping its future, expanding innovation, and opening new possibilities for businesses everywhere.
RESPONSIBILITIES WE WILL TRUST YOU WITH
- Being the first point of contact for providing top-tier customer service via phone, email and other channels.
- Representing the company by proactively turning challenges into solutions.
- Coordinating shipments and placing orders with logistics partners.
- Guiding customers step-by-step through the shipping process to ensure a smooth experience.
- Using empathy and quick thinking to adapt to each customer’s unique situation.
- Partnering with drivers and logistics teams to make sure every shipment flows smoothly.
- Collaborating with the sales department and other teams.
SKILLS WE WOULD LIKE YOU TO BRING TO THE TEAM
- A minimum level V. education.
- Fluent knowledge of English, additional languages are a plus
- Professional communication skills across different channels.
- Passion for customer service.
- High attention to detail and eagerness to learn new software.
- Driven to hit and exceed goals on a weekly, monthly, and quarterly basis.
WE OFFER YOU MORE THAN JUST A NEW JOB TITLE
- Permanent employment with a 6-month probationary period.
- Enrollment in bonus system.
- Opportunities for professional and personal development.
- Regular Friday meet-ups with colleagues over morning coffee and croissants.
- Exciting, dynamic, and international work environment.
