Customer Service Representative

For the DOW Service Center in Terneuzen (NL) we are looking for a Customer Service Representative.

The DOW Services Center in Terneuzen is the international service provider for the Dow Chemical Company and employer of over 600 talented employees, representing over 50 different languages and nationalities from all over the world. Our team supports Dow and its joint ventures in a wide variety of areas, such as logistics, customer service, finance, human resources, translations and much more.

The Service Center Terneuzen consists of a strong and multicultural team of talented individuals. We are therefore surrounding ourselves with enthusiastic, curious, enterprising and energetic colleagues. Can you already imagine yourself working at the Service Center? We are looking for a Customer Service Representative to expand

A typical day at the office

Before finishing your first cup of coffee, you already see the first emails coming in. A customer from Germany informs you that their truck is waiting to unload as they have not received the right certificates yet. You look it up in the system as quickly as possible and send it to the customer so that their truck can unload. Around 10.00 am you have a coffee break with your business group where improvement ideas and experiences are being discussed. Some customers are visiting the BPSC and together with your team members you have lunch with them. In the afternoon you sit down with a new colleague who recently joined the team. You are assigned as a ‘buddy’ to answer all his questions and act as a mentor on the job. Just before you call the day to an end, you notice an email from a customer who is requesting the availability of a product. You immediately contact your colleagues from the Scheduling department to check if the product is available and inform the customer on the status. A few minutes later you see his order coming in.

Your talents

As a Customer Service Representative you are the customer’s first point of contact. You support them during the whole order process, from order entry and follow up of orders until delivery of the product. With your customer-focused mindset, you help us deliver excellent service to our customers worldwide, day in and day out. Furthermore, this is on our wish list:

• You have a least a MBO 2 degree (NLQF 2 / EQF 2) with relevant work experience, or a MBO 3 degree (NLQF 3 / EQF 3), or equivalent education;
• You are fluent in English;
• You are 18 years old or older and (if applicable) in possession of a valid work permit;
• You’re a real multitasker and team player with strong planning and organizational skills.

It would also be a big plus if you:

• Speak an additional language, such as French, Italian, German, Turkish, Polish or Russian;
• Have experience or like working with SAP and Excel;
• Have Customer Service experience in a similar position.

Offer

An experience with lots of fun and energy in a professional organization. You can count on:

• Continuous professional and personal development possibilities;
• A multicultural environment with colleagues from all over the world;
• An informal and open working atmosphere;
• Focus on your well-being, health and safety;
• Competitive market salary.

It is a long-term fulltime position. Commuter traffic will be reimbursed (from the place you will live in the Netherlands/Belgium to the company each day). Furthermore we offer you a discount on the health insurance. To apply for this position we want to ask you to apply with an English resume and motivation letter. For more info you can contact our office in Axel at 0031115-562230