Contract Setup and Assembly Analyst with Dutch

Description

Delivery of the following services:

• Assisting Client Delivery and Sales personnel with end to end process of creating and managing contracts in our internal systems
• Making sure the deal is set up correctly and submitted to pass the pre-validation criteria first time
• Work together with operations  to make sure the deal flows through the process in a timely manner, issues are solved and on-holds are prevented
• When contract is ready for signature, facilitate the steps for customer signature
• When signed, proceed with the required additional information and documentation so all is ready for agreement set up

Assist Client Delivery personnel in providing a world-class service to our main enterprise customers and partners

• Provide quality delivery of service center catalog items in line with catalog process descriptions and targets, ownership of issues and follow-through
• Ensure services are delivered to the agreed targets. Where issues occur, log them and take action on them per defined processes
• Update tools and processes according to the business changes

Building Relationships

• Work with the Service Center delivery leads and delivery managers to resolve escalations and to improve internal processes & policies
• Promote teamwork and collaboration through a positive attitude and effective communication

Business & Technology Insights

• Understand current business processes & tools which impact our service delivery and work with the necessary owners internally to resolve any issues, and fix processes
• Identify issues that are systemic and report on key trends

Requirements

• Bachelor Degree or equivalent experience desirable
• Excellent written and oral English and Dutch language skills
• Strong written and verbal communication skills to enable you to articulate complex problems
• Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support
• Ability to follow instructions, review team process documentation and provide knowledgeable feedback – be able to identify a red flag or roadblocks in the processes, report and address them in a proactive and timely manner
• Ability to develop and maintain good working relationships and ability to work independently, whilst in a team environment
• Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner 
• Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided

Offer

•  Gain access to an extensive curriculum of trainings both in classroom and online and as well as the guidance of career counselors, mentors and people advisors
  
   
•  Receive an attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription, or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription (Bookster)

• A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life