Contact Centre Agent (Dutch Speaking)

The primary mission of the Contact Centre Agent - Reservations is to handle all incoming customer calls in line with Hertz quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and Hertz products. Exceeding the customer?s service expectations while converting phone calls into reservations. Key-result areas: Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales. Sell Hertz products and services where appropriate to ensure that more and more customers are aware of and involved in Hertz loyalty programmes. Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders. Contribute to the achievement of team targets by active participation in team briefs and 1-2-1 meetings. Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements.