Technical Support Engineer - Tier 1
Position Summary: Provide highest quality technical support for Varonis customers worldwide.
Responsibilities:
- Monitor and respond to client inquiries and support requests via phone or email.
- Support the company's products on customer’s systems remotely.
- Provide timely communication to clients in response to questions and/or reported issues.
- Assist field sales persons and partners with products related problems.
- Assist with the installation, configuration and upgrade of the products.
- Provide excellent customer service and professionalism to a wide range of customers.
- Troubleshoot and fix issues related to the customer's environment.
- Escalate to and work with higher tiers when required until the issue is resolved. Escalate reported issues in a timely fashion according to our documented escalation procedures.
- Follow standard processes and procedures.
Candidate profile:
- Excellent communication skills – both written and verbal.
- Excellent troubleshooting and analytical skills – must be able to collect and research data, identify and solve problems.
- Ability to interact with clients professionally – via email, phone and remote session.
- Ability to adapt to changes in the work environment, work flow, or company procedures.
- Ability to work well under pressure while maintaining a professional demeanor.
- Ability to multitask and prioritize work activities.
- Ability to work a flexible or rotating schedule.
- Must have outstanding customer service skills and a dedication to the customer service experience.
Education/Experience:
- Ideal for graduates or those who would like begin a career in IT.
- Comprehensive training provided
Training provided:
On hire, you will receive training in:
- The Varonis suite of products
- Active Directory
- Networking
- SQL
- Files system administration
After the provided training, you will be required to pass certifications on:
- IT basics
- Varonis products
- Support procedures
- Customer management
Language Ability:
- Fluent English (written and verbal) - Required
- Fluent in German \ French \ Spanish \ Italian – advantage
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife