Opis oferty pracy

Ocean Cruise Ship, Fleet of MSC Cruises is 16 vessels strong with worldwide sailing itineraries

In line with the department guidelines and under the supervision of the Shore Excursion Manager, the Shore Excursion Hot / Hostess uses different selling techniques to promote excursions to our guests in order to achieve highest revenue possible.

KEY RESPONSIBILITIES

• Delivers high standards of service in regards to excursions’ bookings and sales, private shore activities and disembarkation arrangements; 

• Provides guests with ports and tours information;

• Executes the back office administrative tasks;

• Escorts the groups and supervises local tour operators during the excursions;

• If necessary, supports local tour guides with language translations;

• Handles guests’ complaints and queries.

Requirements:

 Fluent English, oral and written and 3 additional European languages are required (Italian, Portuguese, German, Spanish and French);

• High School certificate;

• At least 1 year experience in tourism industry or in customer facing roles;

• Previous experience in the cruise industry is a strong advantage;

• Experience in complaints management and selling techniques;

• Computer Literacy, knowledge of Publisher and Fidelio is an advantage;

• STCW95 trainings are compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

• A recognised medical certification is required before starting to work on board.

If you are interested in our offer you can contact me on info@backup-jobs.com  or you can register online on  backup-jobs.com/de.

Szczegółowe informacje o ofercie pracy
Sektor:
Accommodation and food service activities
Pole zawodu:
Personal service workers
Doświadczenie zawodowe:
Work experience is required
Czas trwania doświadczenia zawodowego:
Up to 1 year
Umiejętności językowe:
  • English
  • Good
  • German
  • Good
Widełki wynagrodzeń:
Not provided
Date of expiry:
Link for more information:
Shore Excursion Host/ess ISCO 08 Code 4221 (ID 9684)

About organisation

backup jobs agency, s.r.o. is your international recruitment partner!backup jobs agency, s.r.o. is a German-Slovak recruitment agency assisting companies out of the cruise, yachting, hotel and catering industry, crafts (Plumbing, electrics, climate) and care sector in the placement of experts and executives from Germany, Slovakia and the entire EU.Latest trends in digital recruitment,… Dowiedz się więcej

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