Opis oferty pracy

Purpose of the job

 Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users

 Route problems to internal I.M. support staff

 Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

 Administer and provide User Access and Exit controls

 Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's

 

Principal Accountabilities

 Work closely with help desk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork

 Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems

 Projects: perform effectively as project leader or project team member as required for help desk projects and internal assignments

 Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.

Knowledge, skills & experience

 Education – any formal background will be considered

 Analytical and systematic problem solving skills required

 The following will be considered an advantage:

o Help desk, customer service, and support experience with problem solving involving hardware, software, and networks

o Phone support experience

o Technical helpdesk or technical call center experience

 Candidates without support experience can also apply

 Technical & customer specific training will be provided

Hands-on work experience with the following for experienced candidates

 Windows Operating systems

 Clients: Windows8, Windows7, Windows XP

 Servers: Windows 2008, Windows 2003, Windows 2000

 Remote desktop connectivity applications (Bomgar, TeamViewer, LiveMeeting)

 MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook

 Internet browsers (e.g. Explorer, Chrome, Firefox)

 Anti-virus and firewall software

 PC Hardware knowledge

o Desktop

o Laptop

o Peripheral devices (printers, scanners)

 English – advanced.

German / Dutch / Danish / Spanish / Portuguese / French / Italian / Hungarian / Russian / Turkish / Romanian / Czech / Bulgarian / Polish – fluent.

We offer

 Group life insurance

 Private health care

 MultiSport Card

 Lunch & leisure vouchers

 Fresh fruits once a week

 Work place based in Krakow Business Park

 Clear career path in a growing multinational organization

Szczegółowe informacje o ofercie pracy
Sektor:
Information service activities
Pole zawodu:
Engineering professionals (excluding electrotechnology)
Work experience:
Work experience is not required
Widełki wynagrodzeń:
Not provided
Date of expiry:

O przedsiębiorstwie

HCL Poland Sp. z o.o. Dowiedz się więcej