Opis oferty pracy

Fujitsu is a world IT leader leading authority in hardware and IT services business.

Fujitsu Global Delivery Center in Lisbon is a multilingual Center with more than 1300 employees providing 24/7 IT and other specialized services, in 23 different languages to multiple companies from different sectors, on a very rewarding and vibrant multicultural environment.

We are now recruiting French Service Desk Agents – 1st Line support to provide technical assistance to users via email or phone.

Main focus:

  • to provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests; 
  • provision of 1st line support for incidents.

Key responsibilities:

  • handle phone calls, emails and other portal interaction tools with agreed SLA;
  • perform all duties in accordance to required quality;
  • participate in knowledge capture processes;
  • correct use of escalation to Service Desk Expert as per desk procedures;
  • significant time spent dealing with customer on the phone;
  • must be able to interface internally and externally;
  • working as part of a team and contributing to team targets;
  • expected to be flexible in covering shits. 

Tipycal career path will be to Service Desk Expert or ITL controller; Process C

Key education, skills and experience:

  • proficiency in French and good command of English;
  • knowledge of various software applications (minimum: Windows environment and MS Office package);
  • interpersonal skills crucial for working in a Customer Service Center such as: excellent communication skills, readiness to work flexible hours, customer orientation, teamwork, sense of urgency, optimism and enthusiasm.

We offer:

  • very competitive salary, bonuses and benefits package;
  • training, support and internal career progression plan;
  • excellent facilities centrally located nearby a wide range of public transports
Szczegółowe informacje o ofercie pracy
Sektor:
Information service activities
Pole zawodu:
Customer services clerks
Edukacja:
Business and administration
Doświadczenie zawodowe:
Work experience is not required
Umiejętności językowe:
  • English
  • Fluent
  • French
  • Fluent
Widełki wynagrodzeń:
Not provided
Date of expiry:

About organisation

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