FRONT OFFICE AGENT
As a Front Office Agent, you play a crucial role as the face of our establishment, providing exceptional customer service and administrative support to guests during their stay. Your primary responsibility is to ensure a smooth check-in and check-out process, as well as assisting guests with inquiries, requests, and concerns throughout their stay. You will handle reservations, process payments, and provide information about hotel facilities, services, and local attractions. Additionally, you may coordinate with other departments to fulfill guest needs and maintain a welcoming and organized lobby area. Strong communication, problem-solving, and interpersonal skills are essential in this role, along with a positive attitude and a passion for hospitality.
Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals with regards to employment due to EU legislation & treaty rights about the free movement of workers.
- Customer service skills: Ability to provide friendly, professional, and personalized service to guests.
- Communication skills: Clear verbal and written communication skills to interact effectively with guests and colleagues.
- Computer proficiency: Comfortable using reservation and property management systems, as well as basic office software.
- Organizational skills: Ability to multitask, prioritize tasks, and maintain accurate records.
- Professional appearance: Presentable appearance and demeanor that reflects the hotel's standards.
- Flexibility: Willingness to work varied shifts, including evenings, weekends, and holidays.
- Teamwork: Ability to collaborate with colleagues across different departments to ensure guest satisfaction.
- Previous experience: While not always required, previous experience in a front desk or customer service role may be beneficial.
Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals with regards to employment due to EU legislation & treaty rights about the free movement of workers.
