Front of House Butler

The Role; Front of House Butler

Reporting to; Guest Relations Manager

Outline of Position

Key Roles and Responsibilities (although not exhaustive)

• Take care of all Address guests and coordinate with all concerned departments to fulfill guest needs and requests.
• Ensure all guests are greeted to the property on arrival and that luggage assistance is provided.
• Liaise with front office, escort all Address guests to their room/suite, and provide hotel information in accordance with standard operating procedures.
• Conduct the in room checkin process in a professional and efficient manner. Be fully proficient with VDA system in The Address guest room/suite, promoting the standard of the technology and the services available.
• Fully conversant with accommodation features: lay-out, room type, location, decor, in room facilities and equipment.
• Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
• Fully aware of the Room Service, Cookhouse, Parlor and Cellar menus, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
• Keeps concerned departments informed about the guest allergies and food preferences.
• Update the hotel software with guest preference, likes and dislikes on to the guest profile section.
• Follows all the guest needs until they are completed to the total guest satisfaction.
• Takes care of the guest's requests and liaise with respective departments: laundry, wake up call, lunch/dinner bookings, concierge and any special requests etc.
• Checks in with guests to ensure satisfaction with each food course and/or beverages.
• Informs housekeeping department the time desired for the daily cleaning and turn-down service as appropriate.
• Prepare and service Club Lounge refreshments as assigned, ensuring professional service and appropriate stock levels are maintained.
• Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
• Supports the other departments such as Front Desk, Housekeeping and Room service with their duties.
• Picks-up trays and clean tables as needed to ensure a clean dining area. 
• Maintain cleanliness of work areas throughout the day.
• Performs all his/her duties with the sense of priority and dedication.
• Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner.
• Carries out checkout in efficient manner, offering luggage assistance and transportation.
• Wishes fond farewell to the guest at the time of departure.
• To arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
• Adhere to the company's Code of Conduct.
• To comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
• To read, understand and carry out your responsibilities as defined in the Health and Safety Statement and Staff Handbook.
• Adhere to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures, etc
• All staff of the company are required to make themselves available for training and communication meetings for which advance notice will normally be given. The content of all training session and issues addressed at team meetings must be adhered to.
• To carry out any reasonable duty requested by a manager, senior staff member or request of a guest.

Above list of requirements although mandatory is not exhaustive, reasonable flexibility will be required within your role.