Fjord Business Design Director

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As part of Accenture Interactive, Fjord is looking for a Business Design Director. Key responsabilities:

Project delivery

• Collaborate with other Business Designers, Service Design Leads and Programme Manager to structure and plan engagements
• Participate and contribute to the following Business Design activities (either as Lead or as part of an assembled team):
  • Stakeholder interviews
  • Industry and trends research
  • Competitor analysis and benchmarking
  • KPI definition
  • ROI modeling
  • Customer Experience Touchpoint high level design
  • Strategic Communications
  • Design Strategy
  • Brand DNA definition
  • Contribute to the definition of the service/product vision and proposition
  • Contribute to the creation of service/product roadmaps
  • Help ensure alignment with the defined business goals throughout the service/product design process
  • Help baseline performance against defined KPIs, and subsequent measurement post Go-Live

New business

• Shape and grow large client accounts from one project outward, helping shape how Fjord can add value and extend presence, both to further our objectives and to help pull through further work both for us and for Accenture
• Map out a client’s organization, and individuals’ motivations within and beyond individual project stakeholders
• Keep in touch and proactively get to know clients and Accenture people on client accounts
• Provide consulting on pitches, workshops and other new business projects as required, thus ensuring a strategic approach
• Qualify wider Accenture opportunities and find a strategic role for Fjord within them for mutual advantage to both companies
• Participate and contribute to the storyline and content creation for strategy-focused pitch and new business presentations (either as Lead or as part of an assembled team)
• Work closely with, and be available to, the respective business development (sales) teams in pursuing new business leads and converting client briefs into booked projects
• Support the business development team with strategic input, client meetings, presentations and proposal writing
• Proactive Lead Generation

Internal Tasks

• Collaborate with local management to drive overall Fjord Design & Innovation vision and credibility
• Collaborate with the wider Business Design team around the world to establish a strong, mutually supportive peer group – constantly sharing ideas, looking at ways to improve our competencies and credibility, and looking for business development opportunities
• Participate in the extension of Fjord methodologies and approaches and develop any additional tools necessary to constantly seek improvement
• Help train/coach Service Design core team in consultative approaches
• Be involved in the recruitment and line-management of other business designers including freelancers, where appropriate
• Publicly promote Fjord’s business and thought leadership through blog postings, conference participation, social media etc.
• Foster knowledge sharing across projects and offices, building strong relationships with Fjordnet (Fjord Group execs), other office MDs, peers and other teams

Knowledge, experience and technical skills

• Strong intellectual abilities - both to quickly understand situations and issues and to make connections between related and unrelated areas
• Clarity of thought - ability to describe the essence of a situation or issue in terms that people can instantly understand
• Work under pressure - ability to work efficiently and quickly with pressured environments
• Comfortable with ambiguity - ability to structure own work when boundaries and stakeholders are not clear
• Politically astute - able to understand the organisational politics at play within a give client situation
• Presentation skills - able to structure and present a compelling client-facing presentation, be it a pitch or a client deliverable. This also includes the ability to share and 'pre-wire' the attendees of a presentation to minimise surprises and ambush situations
• Strong communication - comfortable with constant and appropriate communication, timely and to the right people. High level of professionalism of language, both written and verbal
• Seeing the bigger picture - be able to maintain a sense of where each piece of work fits within the scheme of the overall project or product
• Making connections - ability to join up different bodies of thought or experiences and ensure the team is well connected and engaged
• Empathetic - able to build good rapport with clients quickly and understand their needs. Willing to put clients' needs before personal agendas
• Eager to learn - keen to understand more about the bigger picture and what is motivating clients
• Flexible - ability to multi-task and re-plan in real time, handling more than one client request or project at a time and willing to reprioritise quickly where needed
• Professional - keeping all client communication and team communication 'above the line', not blaming for mistakes. Seeking root causes rather than guilt
• Integrity - desire to ensure that clients' privacy and confidentiality is respected at all times
• Team-driven - able and willing to build team morale by delivering on expectations, contributing on time and going the extra mile to ensure team success
• Experienced in business development from lead generation through proposal writing and proposal delivery
• Experienced in working in multi-disciplinary design teams
• Prior experience designing applications that balance user needs, commercial interests and technological constraints
• Able to clearly present strategies
• Proficient in relevant software packages
• Able to demonstrate excellent verbal and written English