Financial and Commercial– French Speaking Advisor
Join our amazing team in Lisbon and gain a privileged view and know-how of a fast-growing credit web platform.
About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About our project
Our customer is the only consumer credit web platform in Europe that has a bank license. This model allows investors to directly finance consumer credit from individuals. The group has over 150 employees up to date and has financed over € 500 million in loans.
As a Financial and Commercial Advisor, you will:
- Assist customers who have a pre-accepted request in the entity via Outbound/Inbound calls
- Advise and answer the client questions about the product
- Present, promote and sell products using solid arguments
- Management of emails of inquiries, incidents, and claims of customers
- Receive and classify the requests and documentation of new clients
- Provide support in the integration and adaptation of business processes
- Collect information for the entity's area of operations.
- Commercial activities: upsell and cross-sell using the company portfolio (for ex : selling an Insurance related to the credit)
We are looking for
- Native or Proficient French and fluent English (B2)
- Previous experience in Customer Service or a credit recovery experience preferred
- Commercial and Upselling skills are highly valued
- Analytical capability of the credit cycle overview is a plus
- For non-EU residents, it is mandatory to have a valid work permit.
We offer you
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Transportation allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package: shared accommodation and flight reimbursement
- Possibility to do Work from Home*
Life at our company
- Work with adventurous people from over 15 nationalities
- Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world.
- New and modern office located where the action is: Lisbon, Parque das Nações, Portugal.
Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.
