Customer Account Specialist

This role consists of managing relations with corporate clients, monitoring account documentation and providing advice.

 

Responsibilities:

• Support Standard Intensity client base on all Account Opening and Account Maintenance needs

• Perform a complete review and due diligence of the documentation ensuring meeting Citi and local countries legal and regulatory requirements

• Establishing and maintaining strong relationships with clients in the EMEA region

• Attending calls with clients

• Driving consistently high levels of client satisfaction

• Responding to clients queries, providing advice

Requirements:

• A minimum of2 years banking experience

• Customer service experience

• Experience of working in a process driven, documentation or legal environment

• English at a fluent level

• Knowledge of other European language (French, German, Swedish, Italian, Spanish) would be an advantage

• Experience in working within an international environment would be an advantage

• Ability to organize time effectively

• Ability to build long-term relationships with clients

• Excellent communication skills

We offer:

• Possibility to work with professionals in a multicultural environment

• Possibility to use foreign languages in daily work

• Attractive employee benefits package