Customer Account Senior Specialist

This role consists of managing relations with corporate clients, monitoring account documentation and providing advice.

 

Responsibilities:

• Support Medium Intensity Client base on all Account Opening and Account Maintenance needs

• Perform a complete review and due diligence of the documentation ensuring meeting Citi and local countries legal and regulatory requirements. 

• Establishing and maintaining strong relationships with clients in the EMEA region

• Responding to clients queries, providing advice

• Attending calls with clients

• Driving consistently high levels of client satisfaction

Requirements:

• A minimum of 3 years’ experience in Banking Operations

• Previous client facing experience

• Experience of working in a process driven, documentation or legal environment

• Experience in documentation review, legal of KYC space will be an advantage

• Proven ability to establish and maintain business partnerships and client relationships

• English at a fluent level

• Knowledge of other European language (French, German, Swedish, Italian, Spanish) would be an advantage

• Experience in working within an international environment would be an advantage

• Ability to organize time effectively

• Ability to build long-term relationships with clients

• Excellent communication skills

We offer:

• Possibility to work with professionals in a multicultural environment

• Possibility to use foreign languages in daily work

• Attractive employee benefits package