Chief Concierge
Join us in writing the next chapter of the Carton House story.
There has never been a more exciting time to embark on a career with us. Carton House has re-opened as the first and only member of the Fairmont Hotel and Resorts brand in Ireland, one of the worlds most storied hotel brands.
We invite you to join us in writing the next chapter of the Carton House story. We want to meet people with a passion for service, innovation and going the extra mile for both our guests and colleagues. In doing so, we offer a workplace that puts excellence and innovation at the forefront while championing a diverse and inclusive team.
We currently have an exciting opportunity for a Chief Concierge to join our growing team at Carton House.
Key Responsibilities:
- Take ownership of any guest request which comes your way seeing it through until completion.
- Devise guest itineraries, make bookings, arrange internal and external activities for guests and reservations while providing relevant recommendations to surprise and delight.
- Proudly promote hotel facilities as well as dining and activity recommendations.
- Supervise and direct Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements.
- Assist in providing in room/suite services – butler services, special/VIP room set ups, amenities and deliveries to rooms.
- Coach and mentor colleagues to allow them to exceed guest expectations and provide a path for career development.
- Assist Front of House Manager with managing the annual performance management process.
- Take responsibility for guest experiences that have negatively been impacted and turn them into memorable moments
- Assist with elements of the front desk operation including arrivals, check out and billing.
- Ensure that all Concierge team is neatly groomed, clean and punctual at all times.
The successful candidate will have:
- Flexibility to work different shifts including manager on duty shifts.
- Previous experience working with Opera.
- Passion for guest service.
- Ability to work as part of a team and effectively lead a team.
- Excellent interpersonal skills.
- Excellent written and verbal communication skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Previous Front Office experience required.
Why work for Carton House, A Fairmont Managed Hotel?
- To be part of Accor’s large global hospitality network.
- Employee benefit card offering discounted rates in Accor Hotels worldwide.
- Refer a Friend bonus of €250.
- Learning and development opportunities.
- Employee Assistance Programme.
- Strong team focus and team atmosphere.
- Meals and uniform are provided.
- Free parking.
- Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
- Training is provided both on-the-job and through organised training seminars with both internal and external trainers.
