Beschrijving vacature

Email me: Stephen.molloy@cpl.ie

 

Role Overview:

Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills; ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

 

Responsibilities include:

• Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone

• Providing product and tool support to improve the overall experience and drive higher product adoption and spend

• Ability to identify trends and solve problems facing multiple SMB clients

• Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions

• Provide vital product insights and feedback on client products

 

Profile Attributes:

• Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly

• Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform

• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience

• Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions

• Focus on SMB customer satisfaction by driving the right product adoption for the right customer

• Consultative selling and customer empathy mind-set

• Self-driven with attention to detail and follow-through

• Ability to multi-task and work under pressure

• Excellent communication skills: verbal, written, listening skills Qualifications

• BA or BS in Marketing, Economics, Computer Science, or other related field

• 1-3 years prior work experience in marketing or technology

 

Required Skills and Experience

• Familiarity with online advertising products and social media, specifically Ad Words

• Fluency in English AND full fluency in the language required

• Must have exceptional grammar and typing accuracy skills

 

Preferred Skills and Experience

• HTML, CSS, JavaScript, Data Optimization

• Work experience with internationally distributed teams is a plus

Functiebeschrijving
Sector:
Administrative and support service activities
Beroepsveld:
Customer services clerks
Onderwijsveld:
Business and administration, Computing
Werkervaring:
Work experience is not required
Taalvaardigheden:
  • English
  • Good
  • Swedish
  • Fluent
Salaris van/tot:
Not provided
Date of expiry:

About organisation

Cpl is a global provider of recruitment, staffing and outsourcing services, with 41 offices worldwide. Our job is to find the best candidates for our clients and to find the best jobs for our candidates. As Ireland’s largest recruitment agency we recruit across a wide variety of industries Meer informatie

Loading...