Swedish Customer Advisor for Vivino - Lisbon, Portugal
Be a Champion at Sitel Group®
Sitel Group® is a global leader in end-to-end customer experience products and solutions, with 160,000 people around the globe, working from home or one of our MAX Hubs.
Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.
We celebrate successes and reward our people for the fantastic work they do every day.
If you're ready to be part of our outstanding and winning team, wear the champion's hoodie and become a Sitel hero. We will invest in your talent, develop your skills and help you reach your peak.
We are creating champions to succeed in the CX Championship. In this game, we play like legends.
Join the winners club.
Do you want to help customers all over the world to enjoy wine purchase to the fullest?
Are you a top performer looking for the best place to become a CX champion?
Are you ambitious and aiming for a victorious career?
Are you a Swedish native or fluent with strong English communication skills?
We have the greatest challenge for you!
Vivino is the world’s largest online wine marketplace and most downloaded wine app, powered by a community of millions. Vivino's unique wine shopping experience make wine discovery and purchase fun.
To be the best of the match as a customer service specialist, your goals will be:
- Provide support to app users and solve customer and suppliers queries regarding purchasing and delivery tracking through written and phone communication
- Offering solutions to customers in order to help them discover and buy wine in a fun, easy, and effortless way
- Provide world class support service and offer solutions to our customers during and after their travels by ensuring timely follow-up, closure and feedback
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
To be a winner in our league, you will need to be talented in the following:
- Native or proficient level of Swedish (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portugal
Champion’s Award Culture.
Looking forward to joining our league and rise the cup?
For our heroes the best prizes:
- Competitive wages and stability
- Private healthcare insurance
- Paid professional technical training
- Monthly performance-based bonuses
- Continuous learning/development opportunities and competitive career opportunities
- A safe, friendly, creative, innovative and technological organization
- International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
#BeAChampion
We are calling up for our unbeaten team!
We want your talent. We will make you a champion.
Apply today at jobs.portugal@sitel.com
