Spa Manager

Job Description

As a Spa Manager you will be responsible for the day-to-day operations of the Spa. You will lead by example the Spa team to deliver an exceptional service to the guests and ensure that the Spa’s operations run smoothly

Why you’ll love F Zeen Retreat

F Zeen retreat is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset sand a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F Zeen retreat an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.

What you’ll do

• Ensure that the Spa team adhere to all hotel’s and company operational and service standards

• Able to provide guidance, encouraging teamwork and facilitating related professional work processes

• Conduct checks on both treatment rooms and wider areas of the Spa to ensure it's clean, tidy and well stocked with products and provisions

• Ensure all areas of the Spa are well maintained at all times

• Ensure the guest experience is relaxing and in accordance with the hotel's standards

• Ensure the health and safety of guests and employees are paramount at all times

• Responsible for Spa employee’s weekly duty schedules and staff duty charts

• Responsible for the department training plan and conduct hands-on training for the new recruitment

• Motivate Therapists and ensure they have the confidence and skill set to promote and sell Spa services and retail Spa products

• Be on hand to deal with any customer issues

What we are looking for

• Proven experience working as a Spa Supervisor/Manager, preferably in a 5* hotel environment

• Licensed in massage therapy and cosmetology or aesthetics

• Excellent command of the English language

• Knowledge of a second language will be considered as an asset

• Hands on experience in massage techniques, manicures, pedicures and face/body therapies

• Able to handle any guest complaints or special requirements

• Able to analyze and interpret the needs of clients and offer appropriate options, solutions and resolutions

• Sound knowledge of anatomy, physiology, and different massage techniques

• Strong leadership, team, organizational and communication skills

• Exceptional customer service skills

What we offer

• Positive working environment

• Training and career development

• Competitive remuneration package

• Single occupancy accommodation at fully equipped apartments

• Daily meals

• Uniforms

• Transportation from and to the hotel for duty

• Other seasonal perks & benefits also in addition to results

Join Our Team

• A team that is built on respect and excellent service over collaboration.

• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.

• A team of happy employees, that are driven within their working environment to contribute to a common goal

• A team that celebrates achievements made individually and encourages positive attitude and integrity

• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath

• A mindful and considerate, people-oriented workplace

• A family-run company with exceptional high standards both for the guests and the employees alike

You’re welcome here

Share in our philosophy. We are waiting for you to join the F Zeen team!

Send us your CV at careers@fzeen.net