Regional Services Expert (m/f)
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Beschrijving vacature
Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for
Regional Services Expert (m/f)
Your main tasks
- Support EMEAR Commercial segment,
- Review Account metrics to track changes done by system/user on weekly bases,
- Case management for Commercial sales agent Audit of reason codes / rules and escalation point,
- Customer Validation – Global project and EMEAR process improvements,
- Act as subject matter expert in all the service offerings,
- Evolve and continuously improve processes,
- Goaling – keep track and report on progress/exceptions/quality of Goal Sheets creation for Commercial agents,
- Year End preparation/execution/control for Commercial agents across all Field Services categories (SHARE, Territory, Sales Crediting, Goaling),
- Project management tasks during a specific time period focusing on New Year Set Up. Specific responsibilities include: distribute calendar and continue to communicate upcoming deliverables/deadlines, track and report overall status for their Country/Theater, track and report submission/ completion for each specific deliverable, host weekly Country/Theater meetings, understand the process/execution approach for each deliverable and provide guidance to Country/Theater stakeholder’s where applicable for Field Services.
Our profile of preference
- Fluent in English
- College (university) degree
- At least 3 years of experience in audit, finance, and/or accounting background,
- Outstanding communication skills (verbal and written),
- Advanced MS Excel level,
- Experience in a business to business environment,
- Positive, flexible, team player and client oriented.
What we offer
- Full time position
- Extensive training on market leading products
- Personal development programs and mentoring to develop skills
- Possibility to participate in a growing project
- Good career prospects in a reputable company which rewards serious and hard workers
- Working place:Krakow