Receptionist (M/F)

Is a professional who performs his tasks with a sense of responsibility, cooperation and rigor. It must comply with and ensure compliance with the Leading Hotels of the World service quality standards and procedures , in order to guarantee the provision of excellent customer service, satisfaction and loyalty.

The main tasks stand out:

Reception of our guests;

Ability to anticipate and exceed guest needs and expectations; 

Daily check-in and check-out management ;

Management of Complaints and pacification of guests;

Concierge service;

Support for the reservation service whenever necessary.

It must strive for compliance, disclosure and respect, with regard to the mission, vision and values ​​of the Bairro Alto Hotel.

It is an ambassador for the Hotel at all stages of our guests' stay.

CET in Accommodation Management and/or Degree in Hotel Management; 

Knowledge and mastery of the English language and appreciation of other languages ​​(French, German, Spanish, etc.);

Knowledge and mastery of Hotel Systems and Software (PMS and other management systems);

Minimum experience of 1 year in the role; 

Schedule Flexibility;

Attention to detail and detail; 

Orientation towards customer service and excellent service; 

Upselling capability ; 

Sympathy and empathy when interacting with colleagues and guests; 

Principles and practices of autonomy, rigor, sense of responsibility and commitment; 

Good knowledge of the city of Lisbon; 

Immediate availability.