O2C Analyst SCM
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*QualificationsPROFESSIONAL QUALIFICATIONS
- Degree qualifications in business discipline essential, Procurement & Supply Chain management specialisation preferable
EXPERIENCE
- Min 2 years of customer service/calls centre experience.
- 2+ years of SCM experience
Travel Percentage 0-10%*Responsibilities
- Control inventory interfaces with LSP ( Local Service provider)
- Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.
- Run inventory reports and propose actions (scrapping, rebalancing, …)
- Run interfaces with LSP and ensure orders have been integrated in SAP
- Manage, track and resolve Tier 2 disputes and route to local affiliates when required
- Interact with local quality department
- Support operational metrics and SLA reporting
- Liaise with internal contacts including Finance, Sales and Marketing, Manufacturing and Distribution
- Liaise with external partners including logistic service providers
- Act as a power user for O2C Supply Chain Management
- Propose and implement standardization for SCM processes
- Manage replenishment activities:
- Placing Purchase Request and converting to POs for MTO (Make to Order)
- Manage MTO and MTS ( Made To Stock) processes
- Communication any deviations linked to a late replenishment “within tolerances”.
- Monitor replenishment to third parties
- Run metrics and reporting for replenishment
- Communicate with LSPs for good receipts
- Lead & assist in the O2C SOX compliance of processes
- Ensure compliance of company standards and procedures
- Build and maintain a strong knowledge of the organisations product lines within market
- Lead & assist O2C Management to ensure all deliverables are met.
- Pro-actively take control of issues and provide solutions to customer/management
- Resolve and or escalate issues raised including those raised by team members
- Mentor and provide coaching support to associate team members
Take accountability for assigned markets and any other tasks as assigned by Management*Additional Skills/PreferencesKEY SKILLS/CORE COMPETENCIES
- Demonstrate strong interpersonal, written and oral communication skills.
- Accuracy and Attention to Detail.
- Right first time attitude with emphasis on quality and completeness of work
- Capable of problem solving.
- Second Fluent European Language is essential
- SAP experience required, SCM functionality is highly preferable
- Ability to work in a global multi cultural environment
- Work well under pressure
- Proficient with Microsoft Office software (EXCEL, WORD, etc.)
- Ability to develop good relationships with various levels of personnel in Lilly’s Financial organization, Affiliate organization, third party service providers, and external auditors
- Leadership skills
- Presentation skills