IT Customer Service Representative
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Gi Group, a leader in recruitment solutions, is offering an exciting opportunity for an IT Customer Service Representative. This role is ideal for entry-level professionals eager to grow their technical and customer service expertise, with access to mentorship, structured learning, and clear career progression paths.
Key Responsibilities:
· Provide IT user support via phone, chat, web, and email.
· Address and resolve incidents and service requests promptly.
· Collaborate on problem-solving and change management tasks.
· Use ITSM tools and follow ITIL processes for ticket logging, prioritization, resolution, and escalation.
Required Qualifications:
· Advanced proficiency in Spanish, English, and Portuguese.
· Strong customer service and team collaboration skills.
Why Join Us?
· Emphasis on work-life balance and employee well-being.
· Learning opportunities with industry-leading tools and practices.
· A platform to build your technical and customer-facing expertise.
If you are motivated to advance your career in IT support and thrive in a dynamic, remote work environment, we encourage you to apply. Join us to unlock your potential!
Valued Qualifications:
· Prior experience in a similar technical support role.
· Analytical and technical problem-solving skills.
· Familiarity with ITSM tools, Active Directory, and remote connection tools.
· Knowledge and/or certifications in ITIL.
· Vocational training or an intermediate degree in Systems Administration.
· Technical certifications in desktop or microcomputer support.
