Housekeeping Assistant

We are seeking a reliable and detail-oriented Accommodation Assistant to join our award-winning team from April to the end of October. This role is essential in ensuring our guests experience the highest standards of cleanliness, comfort, and service throughout their stay.

Ranked No. 1 on TripAdvisor in Kilkenny for over 15 years and recently placed No. 9 in Ireland, Pembroke Kilkenny is committed to delivering exceptional hospitality. As part of our accommodation team, you will contribute directly to maintaining these standards on a daily basis. 

About Us

Pembroke Kilkenny is a contemporary, city-centre hotel known for high-quality service across all areas, including guest accommodation, Statham’s restaurant, business facilities, and Medispa services.

We have been recognised as a “Great Place to Work” and “Best in Hospitality” for the past 4 years.

The Role

As an Accommodation Assistant, you will be responsible for maintaining cleanliness and presentation standards across guest rooms and public areas.

Key Responsibilities

• Clean and service guest bedrooms to hotel standards, including:
  • Making beds and changing linen
  • Cleaning bathrooms and replenishing toiletries
  • Vacuuming, dusting, and sanitising all surfaces
• Maintain cleanliness of public areas such as corridors, reception areas, and guest facilities
• Ensure all rooms are prepared and ready for guest arrivals within required timeframes
• Replenish housekeeping supplies and manage stock in linen rooms and trolleys
• Report maintenance issues (e.g. electrical faults, plumbing issues) promptly to the relevant department
• Follow all health, safety, and hygiene procedures in line with company and regulatory standards
• Respond politely and efficiently to guest requests when encountered during duties
• Work closely with the housekeeping supervisor and front office team to prioritise tasks and room turnover

Requirements

• Previous experience in housekeeping or cleaning roles is an advantage but not essential
• Ability to work efficiently in a fast-paced environment
• Strong attention to detail and commitment to high standards
• Good communication skills and a professional, friendly manner
• Basic understanding of English (for communication and safety procedures

Why Join Us?

• Accommodation provided
• Work in a supportive, team-focused environment
• Structured training and development opportunities
• Meals provided during shifts
• Employee discounts (hotel services and Medispa)
• Access to nationwide hotel discounts (Original Irish Hotels)
• Gym membership support
• Employee Assistance Programme