Hotel Night Porter

Aangeboden door:

Travelodge Ireland

Beschikbaar voor evenement:

Jobs in Ireland 2022 – Hospitality, Construction & Transport

Beschrijving vacature
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Werkplek:

Ireland

Opleidingsniveau:

Not specified

Type functie:

Full-time

Aantal functies:

Beschrijving vacature

Job title: Night Porter

Department: Nights Purpose of job: Under the general guidelines of the

Assistant Manager, to provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

Reports to: Night Manager/Assistant Manager (Rooms)

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Customer care:

To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay
To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction
To assist guests at all times
To become fully aware of 100% guest satisfaction and to implement agreed practices at all times
To ensure all guest queries are handled promptly and efficiently
To use initiative in relation to the speedy resolution of guests queries or problems
To report on all guest feedback to a Manager

Quality:

To reflect and enhance the hotel’s mission statement and objectives in all activities
To ensure all departmental checklists are completed and checked by supervisor before going of duty
To assist in improving results of customer services indices where necessary

Standards:

To carry out departmental standards in accordance with the SOP manual
To ensure hotel standards are achieved at all times
To assist in ensuring that standards are maintained
To wear agreed uniform and to maintain uniform according to the agreed standard
To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times

Training:

To deliver departmental service promise, service recovery and to carry out agreed practices to ensure guests receive 100% satisfaction
To attend all statutory training
To attend other training sessions as per the departmental training plan or as when required by management
To assist as much as reasonable in the coaching and training of new staff

Flexibility:

To accept flexible work schedule necessary for uninterrupted service to hotel guest.
To provide support where necessary in other areas of the hotel
To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the hotel in response to business and client needs

Health & Safety responsibilities:

To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup
To maintain own working area tidy and in good shape. To report defective materials and equipment to appropriate individual
To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
- Hygiene
- Fire procedures
- Health and safety at work
- Security regulations

Morale and motivation:

To work with the management team to ensure good morale is maintained within the team at all times
To assist the Departmental Manager in identifying any problem areas and to assist in the resolutions of same

Communication:

To maintain good liaisons and communications with management and all other departments
To regularly attend monthly departmental meetings
To attend any other meeting as necessary

Sales and costs:

To assist in positively promoting sales within the department and maximize every sales opportunity.
To assist in controlling departmental costs within the standards set by the departmental manager.
To assist in stock control measures implemented, in order to achieve budgeted profit margins
To ensure security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures
To be aware of Hotel promotions or special activities going on in the Hotel/area

Other:

To carry out any other reasonable tasks as requested by management

Key Responsibilities:

To carry out all night duties to the standards as laid down in the standard of performance manuals
To assist in achieving goals in relation to mystery audits and all customer feedback platforms
Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
The service of drinks when the night bar is closed
To make and prepare any food if required
To vacuum and clean all public areas e.g. reception, lobby, food and beverage areas
To thoroughly clean all toilets
To vacuum all front of house areas and corridors
To assist with the checking in/out of guests
To answer any queries from guests
To carry guests luggage to and from bedrooms
To assist guests group and tour luggage
To promote and sell hotel facilities at all times
To make all early morning calls
To ensure all guests food and drink is charged for
To supply additional items to guest bedrooms eg. Cots, irons etc.
To man the reception desk in the absence of the night manager and to answer guest queries and telephone calls
To ensure compliance with ISP policy when handling guest information
To carry out security check rounds during the night and ensure a high level of security
To carry out fire walks using FireCloud
To ensure that fire exits, stairs and corridors are at all times kept free from obstructions
To ensure all areas are locked up in the evening
To be fully conversant with the fire procedures for the whole hotel, assist in the fire evacuation as directed by the Night Manager
To be vigilant with regard to suspicious guests on the premises
To report any suspicious happenings to management
To clean the front doors each night
To clean the exterior areas of the building
To carry out weekly, monthly and yearly cleaning as directed by the night manager or head porter
To attend weekly/monthly team meetings as requested
To assist in the training of new team members
To control the amount of cleaning materials/guest supplies used in your area.
To carry out cleaning duties as requested by the night manager/management
To be aware of the hotel procedures with regard tom fire safety, health & safety and GDPR.
To give a full comprehensive passover to the person taking over from you
To assist in other areas of the hotel as requested by management
To assist in the successful preopening/opening of the hotel
To carry out any other reasonable request by Management

Functiebeschrijving

Sector:

Accommodation and food service activities

Beroepsveld:

Personal service workers

Work experience:

Work experience is not required

Salaris van/tot:

Not provided

Date of expiry:

dinsdag, 17 mei 2022

Hotel Night Porter

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