High Availability Operations Manager (m/f) Portuguese/Spanish Speaker
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Beschrijving vacature
Due to the successful partnership between SELLBYTEL and with one of the leading IT companies in the world we are currently looking for
High Availability Operations Manager (m/f) Portuguese/Spanish Speaker
Your main tasks:
- Provides best in class support to the customers through the timely resolution of incidents,
- Ensures case documentation is complete, legible and accurate,
- Performs escalation activities,
- Uses standard tools to receive alerts and monitor status of new service requests (cases) pushing through to resolution,
- Provides frequent external and internal status updates of the incident, communicates directly with the customer,
- Interacts with customers and internal teams in a coordinated fashion to ensure issue resolution,
- Ensures follow-up and closure of high priority issues with large strategic customers,
- Supports delivery of technical services to major accounts,
- Maintains a good relationship with the customer during the course of the analysis through the effective use of email, telephone, video conferencing and other collaboration methods,
- Drives the efficiency and effectiveness of the incident management process in After Hours Operations Team,
- Drives, develops and maintains the major incident process and associated procedures.
Our profile of preference
- Fluent in English
- Fluent in Portuguese and Spanish
- College (university) degree
- At least 3 years of experience in customer support,
- Outstanding communication skills (verbal and written),
- Experience in a business to business environment,
- Positive, flexible, team player and client oriented.
What we offer
- Full time position
- Available to work in shifts
- Extensive training on market leading products
- Personal development programs and mentoring to develop skills
- Possibility to participate in a growing project
- Good career prospects in a reputable company which rewards serious and hard workers
- Working place:Krakow