German-Speaking Airline Support Advisor – Remote Position

Elevate Your Career with Sutherland!

We Are Hiring Experienced German-Speaking Customer Support Specialists (Remote) – Aviation & Travel Industry

Do you have experience in customer support and a passion for the travel and aviation sector?
Do you speak German and English and want a stable, long-term remote position?
Sutherland Bulgaria is expanding its team and looking for experienced professionals to support one of the world’s most respected international airlines.

Your Responsibilities:
As a Customer Support Specialist (German), you will be the primary point of contact for airline customers via phone and email. Your responsibilities will include:

• Managing flight bookings – changes, cancellations, additional services
• Providing accurate information on flight schedules, fares, policies, and services
• Handling customer inquiries with professionalism, empathy, and attention to detail
• Using internal systems to process requests efficiently
• Ensuring excellent customer experience and service quality

• German – B2/C1 level, written and spoken, and English – minimum B2 level
• Previous experience in customer support, call centers, hospitality, tourism, or aviation – experience is an advantage
• Experience with Amadeus or other airline reservation systems is a plus
• Strong communication and organizational skills
• Ability to work in a dynamic environment and solve problems efficiently
• Self-discipline and reliability when working from home

• Fully remote/ home-office position with equipment provided
• Long-term employment contract
• 21 days of paid annual leave
• Health and life insurance
• Meal vouchers and a monthly transport allowance
• Full-time role – 8-hour shifts
• Paid training and continuous professional support
• Real opportunities for career growth within an international company
• Supportive culture, team-building events, and employee recognition programs