Beschrijving vacature

Fluency in English and German is a requirement for this role.

Role Responsibilities:

Working knowledge for Merchant Fraud and SRO Appeals tasks (Micro Seller, SRO cases, Emails).

Possess strong investigation skills and proactively share best practices/knowledge

Effectively identify fraud tends and share the findings through various channels

Identify correct Risk treatment in an effort to balance loss and merchant experience

Core Requirements:

Holistic Review:

Think E2E to understand the Merchant Life Cycle

Connect the dots of the “merchant story” to understand the big picture

Wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator

Balanced Approach:

Credit and fraud; On and off PayPal; Risk aspects and Merchant experience Industry risk idiosyncrasies

Global awareness via process alignment and economy implications

Merchant Education:

Put yourself in the merchant’s shoes Effectively communicate the outcomes, build relationships, and add value between PayPal and the merchant

Clear call to action for merchant

Accountability:

Invest time and effort in your decisions

Ownership of the impact of your decision and the overall merchant experience

Competencies:

Evaluate Merchant Holistically (Assess)

Make the Right Decision (Decide)

Own the Merchant Experience (Communicate)

Contribute to Team (Deliver)

Minimum Requirements:

HS Diploma or equivalent work experience 6+ years related experience; 1

+ year experience preferred in one or more of the following areas: Customer Support, Financial Services, Fraud Investigation, Credit Risk, Transaction Processing, or Chargeback Processing

Proven customer communication experience (E-mail & Phone)

Fluent English and German, written and spoken is essential.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Functiebeschrijving
Sector:
Financial service activities, except insurance and pension funding
Beroepsveld:
Financial and mathematical associate professionals
Onderwijsveld:
Business and administration
Werkervaring:
Work experience is required
Duur van de werkervaring:
More than 5 years
Taalvaardigheden:
  • English
  • Fluent
  • German
  • Fluent
Required skills:
Customer relationship management, customer service, Financial analysis, manage sales teams
Salaris van/tot:
Not provided
Date of expiry:

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