Front Office Manager - Novotel Brussels Airport

Job Description 

As Front Office Manager, you work closely with the General Manager, being an ambassador of the Group's DNA to your clients and your team! You will coach your Team in a way that promotes their personal development and puts the team spirit at the service of the collective and individual objectives. 

Work Experience 

Interpersonal skills:  

• The Front Office Manager forms, supports and guides his/her team members in their learning process and delegates assignments to each team member which are then followed up and evaluated individually. 

• Challenges the team on a daily basis to ensure that budget targets are achieved. 

• Develops a climate conducive to continuous improvement, encourages reflection on performance and passes on the team's suggestions. 

• Is exemplary in his/her approach to the customer, his/her welcome, the implementation of additional sales, etc. 

• Is responsible for written and oral communication with customers. 

Technical and professional skills:  

• Is able to launch and/or organise an internal commercial action. 

• Is able to define and prepare a price offer for customers, taking into account the portfolio and estimates. 

• Knows and applies the internal procedures and follows them up on a daily basis (security, cash collection, ...). 

Organisational skills:  

• Is exemplary in his/her organisation and management of his/her tasks. 

• The Front Office Manager can set and meet deadlines. 

• Applies a clean desk policy and ensures that workplaces are clean and tidy. 

• Is able to set up a monthly schedule that is consistent with operational needs and staff requests. 

• Is able to place orders according to operational needs and manage stocks (quantities, DLC, etc.). 

Adaptation skills:  

• Is able to adjust a schedule in case of unexpected priorities. 

• The Front Office Manager is able to react calmly in crisis situations, to make proposals when it comes to managing relationships with various stakeholders. Is exemplary in his management of customer complaints. 

Knowledge of languages: 

Knowledge of Dutch, French and English are mandatory. One or more additional languages? Super! 

Benefits 

Front Office Manager contract of unlimited duration, full-time and with variable hours. 

In addition to a basic salary, you will enjoy the following benefits: 

• Continuous development plan, internal and external training, 

• Eco-vouchers, End-of-year bonus, Bonus objectives, Hospitalisation insurance, Group insurance. 

• A pleasant and structured working environment, an Accor "staff card" allowing you to benefit from discounts when staying in hotels of the international network.