Beschrijving vacature

Our office in Lisbon is located at Expo – Parque das Nações, with the most beautiful view over River Tagus, where all the trendy companies are installing themselves, creating an amazing atmosphere, where you can meet dozens of different cultures and learn several languages with your peers.

 

We are looking for candidates with availability to work with us for at least 6 months, willing to learn new software and techniques in order to provide the best customer experience.

 

We have multilingual projects, where you will work with well-renowned brands, getting the chance to know the business and improve your professional experience within a multinational company, with more than 35 000 workers worldwide, split by 29 countries.

 

Main tasks / responsibilities:

  • Offering information, solutions and counselling to customers regarding the company’s services
  • Registering contacts and client information according to the work procedures
  • Compliance with company regulations for Data Protection and Information Security
  • Maintaining positive customer relationships through a responsible treatment of each contact
  • Achievement of the performance targets defined by the project

 

Required profile:

  • High School Diploma or higher;
  • Previous Customer Service experience is preferential but not required.
  • Fluency in French (C2 Level or Native);
  • Good knowledge of English (B2 level);
  • Excellent communication skills;
  • Having knowledge of GDS systems for travel (Amadeus, Galileo, Sabre etc) is a plus

 

The company offers:

  • Fixed Term Contract with a 6-month duration (renewable)
  • Initial and continued training for the position
  • Base salary depending on language and campaign
  • Two extra months payment per year (summer holiday and Christmas payments.)
  • Daily meal allowance
  • Performance bonus
  • The company will help relocated candidates set up tax and bank documents and find a place to stay. (1 month of free accommodation is provided)
  • Bring a friend bonus (depending on recruitment needs)
  • Monthly transportation allowance
  • Private Health Insurance if you decide to stay with us for more than 6 months;
  • Possibility for internal career progression, while enjoying stable working conditions;
  • After 6 months in the company we will reimburse you for your expenses with your flight ticket
  • Discounts at gyms, restaurants, beauty centers, pharmacies and others.
  • Full time job 40 hours weekly
Functiebeschrijving
Sector:
Information service activities
Beroepsveld:
Customer services clerks
Werkervaring:
Work experience is not required
Taalvaardigheden:
  • English
  • Good
  • French
  • Fluent
Salaris van/tot:
Not provided
Date of expiry:

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About organisation

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 110,000 game-changers from more than 140 locations in 58 countries. With operations in Portugal since 2015, Webhelp currently has 3 sites, in Lisbon, Aveiro, and Braga, and a workforce of… Meer informatie

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