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Food and Beverage Assistant
Reports to: Food & Beverage Supervisors, Managers, Deputy General Manager, General Manager
Scope and Purpose of Position
Under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards providing quality service to our guests in accordance with statutory, health and safety requirements.
Responsibilities
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➢ Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
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➢ To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel
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➢ To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
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➢ To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
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➢ To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
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➢ To assist guests at all times and always refer to guests as Sir or Madam.
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➢ To ensure all guest queries are handled promptly and efficiently.
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➢ To ensure initiative in relation to the speedy resolution of guests queries or problems.
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➢ To report on all guest feedback to a supervisor or manager.
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➢ To carry out departmental standards in accordance with the SOP Manual.
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➢ To ensure hotel standards are achieved at all times.
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➢ To attend all statutory training.
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➢ To attend other training sessions as per the departmental training plan or as when required by
management.
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➢ To assist as much as reasonable in the coaching and training of new staff.
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➢ To provide support where necessary in other areas of the hotel.
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➢ To give full cooperation to any colleague or guest requiring assistance in a prompt, caring, helpful
manner and to be flexible in assisting around the hotel in response to business and client needs.
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➢ To ensure all accidents, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
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➢ To maintain own working area, tidy and in good shape.
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➢ To report defective materials and equipment to the appropriate individuals.
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➢ To be familiar with and adhere to all rules and regulations of the hotel with specific regard to:
o Hygiene
o FireProcedures
o Healthandsafetyatwork o Security regulations -
➢ To maintain good liaisons and communications with management and all other departments.
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➢ To offer any suggestions or ideas for improvement to head of department.
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➢ To assist in positively promoting sales within the department and maximise every sales
opportunity.
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➢ To ensure the security of cash, stock and equipment and to carry out all agreed departmental/hotel
procedures.
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➢ To carry out any other reasonable tasks as requested by management.
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➢ To ensure all charges are raised for groups and individuals efficiently.
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➢ To ensure familiarity with the cash handling and credit policy of the hotel.
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➢ To be knowledgeable and informed about the introduction of products.
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➢ To ensure all cleaning schedules are adhered to on a daily, weekly and monthly basis.