Beschrijving vacature

Job Type: Permanent, Full-time

Job Location: Porto  - Trindade

Workplace: On-site

Job Description

Kelly is currently recruiting Customer Support Agents (f/m/d) with fluency in the Italian language, to integrate a project of a well-respected client located in the center of Porto.

The main mission of this role is to provide excellent support to customers of one of the most renowned banks in Europe, regarding questions about insurance, credit, and other banking issues.

Our client is a prestigious international company of French origin, which has been operating in the field of Customer Relationship Management for over 30 years, with know-how in various business areas.

What tasks does this role include?

  • Receiving calls from various customers to resolve issues on various topics;
  • Email management, as well as guaranteeing a response in other communication channels (WhatsApp, Messenger, etc.);
  • Backoffice tasks.
Functievereisten

What will you bring to the role?

  • Domain of the Italian language (oral/written): level C1 or higher (mandatory);
  • Good communication skills;
  • Previous experience in similar tasks;
  • Good command of IT tools from the user's point of view;
  • Dynamism, proactivity, ambition, and determination.
Arbeidsvoorwaarden

What benefits can you expect?

  • Work contract directly with our client;
  • Base salary + meal allowance + performance bonus + attendance bonus;
  • Integration in a dynamic team and positive work environment.

Ready to apply?

Hit the apply button, share your skills, and we’ll be in touch soon.

Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.

Functiebeschrijving
Sector:
Activities of call centres
Beroepsveld:
Customer services clerks
Onderwijsveld:
Not known or unspecified
Werkervaring:
Work experience is required
Duur van de werkervaring:
Up to 1 year
Taalvaardigheden:
  • Italian
  • Fluent
  • English
  • Very good
Salaris van/tot (Maandelijks):
800 - 900 EUR (Gross pay)
Date of expiry:

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About organisation

Kelly is one of the biggest and best recruitment companies on the market, we are experts in connecting people to the jobs they are looking for. Our vast experience, passion for the world of work and extensive network of contacts give you a unique advantage when looking for a job through us. We can explore the global job market for you, finding hidden jobs and unique opportunities. Through… Meer informatie

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