Customer Service for B&B Hotels - Italian speaker

Are you looking for a job as a Customer Service Representative for Tourism industry?  

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal! 

Our Client 

Our client B&B Hotels is a leading economy hotel chain founded in France, committed to providing customers with comfortable hotels with a warm atmosphere and appealing design, all at the best price. 

What you'll do 

• Handle inbound customer contacts via phone, providing a professional and friendly voice reservation experience; 

• Match hotel products to customer needs, generating revenue and enhancing brand preference; 

• Respond to inquiries regarding prices, hotel details, reservations, payment conditions, and loyalty program queries; 

• Convert calls into bookings using positive sales and marketing techniques while identifying customer needs and preferences; 

• Utilize systems, information, and tools effectively to ensure a smooth and seamless customer experience; 

• Support team performance by motivating colleagues and contributing to shared goals.

• Fluent level of written and verbal communication skills in Italian (C2); 

• Good knowledge of English (minimum B2); 

• Previous experience in Sales and/or Hospitality/Tourism; 

• Social intelligence – empathy, self-awareness, cultural sensitivity; 

• Excellent communication and interpersonal skills and team spirit; 

• Strong web-based navigation skills; 

• Familiarity with reservation systems and tools is a plus; 

• Willingness to work rotational shifts, including weekends. 

• Health Insurance from the moment you join our team; 

• Relocation assistance – TP Housing + initial and annual flights; 

• Guaranteed meal allowance included on top of your base salary; 

• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit; 

• Access Portuguese language courses, sport activities and social events; 

• Grow with us through our initial and continuous training and personal development; 

• Easy public transport access to our offices.