Customer Care for a Pet Retail Project – Dutch Speakers – Extra Bonus
About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 75,000 game-changers from more than 170 locations in 49 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role:
As a Customer Care Advisor, you will advise our customers on the best products and pet accessories in the available catalog. Your project is the largest pet product retailer in Europe.
As a Customer Care Advisor, you will:
- Assist clients via inbound calls and e-mail by answering customer’s inquiries and/or attending potential requests.
- Become a specialist in our Client’s products and services
- Resolve product or service problems by clarifying the customer's complaints.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Give real-time, accurate information that empowers the customer to make decisions.
- Listen to the customer's unique situation and acknowledge their needs.
- Go beyond the customer's service expectations so they will remember and share their great experience.
We are looking for:
- Native or Proficient in Dutch (C2)
- Fluency in English (B2)
- Previous experience in Customer Service is highly valued
- Excellent communication skills coupled with empathy, team spirit and customer-oriented
- Familiarity with Pet-related stuff is highly valued
- Have a positive and can-do attitude
- For non-EU residents, it is mandatory to have a valid work permit.
We offer you:
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Extra Bonus
- Meal Allowance paid in voucher card (net)
- Private Health insurance with a dental plan
- Relocation package: shared accommodation and flight reimbursement
- Possibility to do Work from Home based in Lisbon*
Life at our company:
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
- We promote inter-company mobility to work at any of our sites around the world
- New and modern offices in Oeiras, Tagus-Park, Portugal.
Ready to take up the challenge?
Join our team and show off your talent!
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
