Accommodation Assistant

Job description

The Great Southern Killarney is looking for an energetic, friendly, hardworking Accommodation Assistant to join our team. The ideal candidate is someone who is approachable, professional and enjoys the fast pace of working in a large dynamic environment. Someone who can consistently provide a high standard of service and contribute to the overall guest experience. The Rate of Pay will be dependent on experience with opportunities to be promoted to self-checking assistant if quality, speed and consistency standards are met.

Key delivery areas:

• Greeting all guests in a warm and friendly manner
• Cleaning of guest bedrooms and bathrooms to the highest of standards, ensuring they are clean, well maintained and attractively presented at all times whilst following all standard operating procedures
• Maintain stock levels of stationary, linen, towels and amenity requirements on in order to ensure consistency in standards.
• Maintain a safe and hygienic working environment in all back of house areas and report any lost property and maintenance issues to your manager / supervisor
• To ensure that all equipment is stored correctly and allocated to correct area.
• To ensure that the correct cleaning procedures are followed in respect of chemicals and equipment, and follow daily and weekly cleaning schedules.
• Ability to work well under pressure.
• Correct usage of cleaning materials, machines and equipment and comply with health and safety regulations.
• Small equipment cleaning duties as per cleaning schedules in order that the front of house team have resources required for service.
• Cleaning of all large furniture as well as the general cleanliness of the rooms including floors, walls, equipment, wardrobes, bathrooms and other areas.
• Check that all appliances are present in the room and in working order
• Straighten desk items, furniture and appliances
• Dust, polish and vacuum carpet
• Replace guest amenities and supplies in rooms
• Dress beds following the standard operating procedure of the hotel
• Remove rubbish and room service items and replace used linen
• To clean corridors and public areas
• Ensure consistency and speed of service.
• The ability to clean to a high standard
• Unloading and moving of equipment / cleaning materials and stock as required.
• To observe safe working practices in carrying out the required duties and ensure that instructions specified are adhered to.
• To carry out ad hoc cleaning duties as necessary or as requested by the Management team
• Cleaning knowledge and willingness to learn
• Comply with Health & Safety regulations.

Role Requirements:

• At least 1 year experience in a similar role at 4* or 5* level (Preferrable)
• Thorough Understanding of the importance of Customer Experience and uncompromising standards of excellence
• High Attention to Detail
• Great communication skills – ability to clearly communicate with guests and management and staff across a variety of nationalities and experience levels
• Fluent English (written and verbal)
• Energetic, Friendly, Approachable, Professional, Courteous and Well Groomed
• Have the ability to maintain cleanliness of 12-15 rooms daily
• Focused on providing a consistently high standard of service and hygiene
• Be standards driven, a team player, flexible
• Possess the ability to work under pressure
• Have excellent organisational skills

About The Great Southern Killarney:

Great Southern Killarney has been an iconic retreat for over 160 years and was originally opened as The Railway Hotel in 1854 with the proud boast of being Ireland’s first purpose-built hotel. This stately property has indeed a prestigious history & the original features of its elegant Victorian architecture have been retained throughout the many years that the hotel has been welcoming guests from across the globe. Although the splendour of the hotel captivates guests, it is the exceptional and genuine hospitality for which the hotel is renowned that transforms a visitor into a life-long friend.

Uniquely surrounded by 6 acres of beautiful private gardens in the centre of bustling Killarney town, as well its favourable location adjacent to Killarney Railway Station, Great Southern Killarney provides an unrivalled location for visitors to Killarney town.

Great Southern Killarney enjoys an impressive history as well as developing a deluxe guest experience with beautifully appointed accommodation and contemporary touches to afford guests with every modern luxury. Great Southern Killarney also offers wonderful dining options where you can choose to dine under the magnificent gilt dome in The Garden Room Restaurant, opt for a more casual dining experience in Brownes Bar, or indulge in delicious Afternoon Tea in The Grand Foyer & the beautifully restful, Reading Room Residents’ Lounge. Great Southern Killarney is also home to Killarney’s premier events centre, with a choice of venues in which to host prestigious events & intimate or grand-scale weddings. As the latest addition to the Hayfield Family Collection, Great Southern Killarney with its luxurious accommodation and exceptional and innovative cuisine, offers a truly luxurious experience. Committed to delivering gracious hospitality and creating outstanding memories, The Scally family & their talented team deliver friendly personal service and true Irish hospitality.

Visit https://www.hayfieldfamilycollection.com/or https://www.greatsouthernkillarney.com/for more information.

Benefits of working for Great Southern Killarney

• See what our employees say: https://youtu.be/v3Q0GujHTwA
• Training &Development opportunities
• Experiential development opportunities
• Long Service Recognition
• Monthly and Annual awards / recognition
• Monthly Staff appreciation events, Summer BBQ and Christmas Functions
• Reduced rates for F&B and hotel-stays across Hayfield family collection
• Access to Leisure centre and Gym for greatly reduced rates
• Competitive Market related Salaries
• Free Staff Meals each shift
• Free Uniforms

To submit:

• Please submit your fully detailed CV to Caoimhe Spillane
• Ensure you mention the Position Reference (Accommodation Assistant) as we are recruiting for various positions at the same time
• Note: No telephonic interviews. Should you not hear from us within two-three weeks of your application for this position, please accept that your application was unsuccessful

Candidates must have the necessary paperwork to live and work in Ireland