1st level German speaking IT support Agent

Job Description

• First level support for software, hardware and network incidents 

• Handling IT incidents and requests received via telephone, email or ticketing system

• Incident logging through the Help Desk application and managing/prioritizing workload

• Remote PC and user administration

Requirements to Candidates

• Strong verbal and written communication skills

• A proactive work approach

• Ability to work under pressure, multitask and prioritize

• Excellent problem solving skills

• Knowledge of Microsoft based Operating Systems (with emphasis on Windows7)

• Knowledge of Microsoft Office (with emphasis on Office 2007/2010) 

• General understanding and technical skills in the areas of networks and hardware 

• German and English language skills in both verbal and written



Advantageous skills

• Service Management Know-How (e.g. ITIL)

• Knowledge on Active Directory user administration

• Knowledge of Microsoft Windows server operating systems 

We offer:

• A challenging environment in a large global company 

• An attractive salary and benefits package 

• Being part of an international team 

• Extensive training programs 

If you are interested in this position, please apply only through Kühne + Nagel's online job portal:

http://de1.i-grasp.com/fe/tpl_Kuehne+Nagel01.asp?s=4A515F4E5A565B1A&jobid=54630,6012576213&key=16298428&c=764123416948&pagestamp=sesmprwvjvbpsjhwfc