Web Developer Support

Web Developer Support

Language: English; a second European language is an advatnage, but not essential. 1.      About the candidate Working in PayPal Merchant Operations, the successful candidate will be part of the Merchant Integration team, as first point of contact for web developers who are integrating any of the PayPal website payments solutions into e-commerce websites and other applications. The successful candidate will have excellent web development experience, with a strong understanding of associated trends and technologies. A passion for internet-based business concepts, and an inquisitive and analytical nature will help drive the candidate to be best-in-class at supporting the PayPal merchant customers by acquiring an in-depth understanding of the PayPal product and e- and m-commerce in general. Candidates should be able to demonstrate their web development skill through a portfolio of work, utilizing third-party platforms (eg. osCommerce, Magento, Joomla!, Wordpress etc.) as well as strong custom programming using common web technologies (eg. PHP/MySQL, ASP/.NET, Java etc.). Experience in designing solutions for customers utilizing connections against third-party APIs would be a distinct advantage (eg. PayPal, Google, Facebook, Twitter etc.). Candidates should have excellent customer services skills, coupled with great communications (both written and verbal).  2.      About the team The Merchant Integration team maintains a specific focus on the last mile of sales process and provides technical integration services including code-level support to Merchants or their developers which have been acquired through the Sales Team pipeline, and to existing Merchants in the Account Management portfolio. They are responsible for initial integration of the right PayPal product for the website, app or software, and will work with newly-acquired merchants to ensure that they are fully aware of product and service features to ensure optimal integration of PayPal into their web sites.  The position is designed to provide a smooth transition from the sales acquisition process and for converting the integration to an active, live-to-site phase. Additionally, the position is an integral key in assisting the assessment of new merchants so that they are placed in the correct segment tier for service based upon processing volume or rate of growth over this period. This role also serves as a contact for key messaging and actions associated with Risk policy and operations, including communication of the implications of allowing the merchant to turn-off fraud models and other requirements as needed for the business. The Integration Specialist role will require tight coordination with a wide range of PayPal teams, including: Merchant Telesales, Business Customer Support, Account Management, Merchant Technical Support, Tech Services, Risk Operations and the Senior Managers for Sole Proprietor, SMB and LMS Merchant Support. Education:High School diploma or equivalent; may have an Associate or Undergraduate degree in IT, Web Development, or related fields Experience:- 3+ years related experience including:- Software development background is ideal.- can work to a tight schedule, at all times conscious of deadlines, workload and targets.- Ability to learn quickly and take ownership of tasks, process, and end product.- Ability to work independently and as a team member in a dynamic work environment- The ideal candidate will be aware of the latest technologies, and have a genuine interest in computing in general