Technical Writer, Data Center

Technical writers take complex information and communicate it clearly, concisely and accurately without relying on technical or corporate jargon to explain what they're trying to say. With a unique cross functional perspective, our team of technical writers are the key link between our engineers, marketing associates, developer advocates and external users and developers who comprise the wide Google ecosystem. As a Technical Writer, you juggle a variety of projects, from reading and writing example code, to updating FAQs, to drafting product announcements. When a new technical challenge rises to forefront, you are there to defuse it with your clarifying pen (or keyboard, more likely).

Responsibilities

• Interact with Google Data Center teams as well as contractors and vendors to produce multiple types of professional writing, documentation to include but not limited to training material and procedures, to ensure that data center problems are identified and resolved quickly, that quality services are delivered, and that internal customer demands are met.
• Work with management to organize existing documentation, identify deficiencies and prioritize solutions.
• Obtain information by interviewing and collaborating with Google Data Center Engineering, Construction and Operations teams.
• Produce documents that can be understood by both technical teams and prepared for external publication. Be the designated contact for suggestions and updates to these documents.

Minimum qualifications

• BA/BS degree or equivalent practical experience.
• Experience planning, researching, writing, and editing documents that need to be produced as well as defining the overall structure of the documentation set.
• Must speak and write English and French fluently and idiomatically.

Preferred qualifications

• Ability to understand technology, demonstrated either by having an engineering degree, by having been employed as an engineer for 3 years, or by having successfully written about engineering and technology for 5 years.
• Passionate attention to detail, willingness to work with both internal and external teams to produce the technical content for white papers, procedures and other documentation.
• Ability to write documents that capture engineering requirements, standard operating procedures and processes.