Spanish Speaking B2B Customer Experience Specialist (Working Hours: 15:30 - 00:00)
Offerto da:
Disponibile per eventi:
Luogo di svolgimento del lavoro:
Latvia, Riga
Livello di istruzione scolastica:
Tipo di posizione:
Full-time
Numero di posti di lavoro:
1
Descrizione dell’offerta di lavoro
Are you interested in learning more about Customer Service in the world's leading industrial coating resins company? We are looking for a motivated and self-organized individual with a "can do" attitude to join our team. You will take care of customers and their orders, enquires and complaints, as well as you will pursue timely communication, shipment and documentation with our internal stakeholders.
If you have a high focus on proactive approach and you have strong communication and problem-solving skills, then we are waiting for your application!
Responsibilities
- Be a key communication point between the company and our customers
- Process and follow-up on customer orders, respond to customer inquiries in a timely and professional manner and assist to resolve issues
- Work in modern ERP systems (SAP)
- Communicate with colleagues worldwide on a daily basis, with the aim to ensure effective order fulfillment
- Be a part of a friendly team, sharing common knowledge and experience
- Recommend and execute improvements
- Maintain close partnership with sales managers and follow-up for pricing, payment and delivery terms in a co-operative spirit
Requisiti professionali
- Experience in B2B customer service facing role will be considered an advantage
- Advanced (C1) English language skills, both written and spoken
- Upper intermediate (B2) or higher Spanish language skills, both written and spoken
- Good knowledge of Microsoft Office
- Logical mindset with a high level of precision and responsibility
- Experience with ERP systems will be considered an advantage
Vantaggi
- Monthly gross salary up to 1550 EUR, depending on skills and experience
- Partially working from home option
- Transportation allowance
- Health, accident and critical illness insurance
- Annual bonus program and special recognition awards
- Excellent working conditions in modern environment
- An international exposure in a cross-cultural community
- Training, great opportunities to grow and develop your career nationally and internationally
- Company’s social events
Limitazioni relative al posto di lavoro
A person has to be located in Latvia and hold a permanent residence permit.
