Solution Engineer, Manager
ABOUT THE ROLE & TEAM:
You will become a member of the border management’s architecture team and provide consulting services to the product and customer delivery teams, helping with guidance throughout the design and development process of our business opportunities. You will also be designing and developing solution architectures to meet business requirements and provide value for money. The ability to be hands-on and support product and project delivery and transition work is important in addition to an architecture and design role.
As Solution Engineer Senior Manager you will have the opportunity to be involved in the end-to-end solution process at both the sales and delivery stages of the customer relationship, translating customer aims and requirements into a new solution with agreement through our governance processes.
Reporting to the Solution Engineer Director at SITA At Borders, you will be part of a team challenging the status quo, designing solutions that employ strong architecture frameworks and using technologies such as AI/Machine Learning, Biometrics Matching and Identity Management.
The world is changing.
Are you ready to define the future of travel and borders with us?
WHAT YOU WILL DO:
As a Manager, Customer Solution Engineering, you will work closely with other members of the Engineering team, supporting, and contributing to all aspects of the role, including:
- Design/coordinate development of standard and complex solutions which may involve multiple parties both internally and externally including the selection of 3rd party vendors to meet customer requirements.
- Support account teams or competency centers during the pre-contract phases (qualification proposals and contract) with technical designs and advice.
- Provide the technical qualification and own the technical parts of proposals submitted to customers through knowledge of current new or evolving technologies and SITA solution portfolios.
- Promote SITA by furnishing customers with comprehensive up-to-date information on current products, product enhancements and new solutions through customer meetings and workshops.
- Facilitate designs to be efficiently implemented Right the First Time (RFT) and supported operationally.
- Collaborate with colleague to gain and share ideas and opportunities.
- Account for designing solutions for large or complex programs in accordance with business strategies, standards, and processes.
- Ensure designs in compliance with Industry standards and architectural plans.
- Lead and coordinate with subject matter experts (SMEs) involved with solution design and subsequent implementation.
- Work with the architects, development, and products engineering teams within the SITA Government business unit to products successful customer designs.
- Assess the viability and value of new technologies and patterns, working to ensure we align with the business’s technical aims for scalability and growth.
- Understanding of system security.
WHO YOU ARE:
- 5-8 years of experience in Information Technology, Telecom Industry or Air Transport Industry technology in a technical pre-sales role or lead architect role
- BS level Technical Degree or equivalent experience in Engineering Computer Technologies.
- Ability to provide technical system solutions, determine overall design direction and provide hardware recommendations for complex technical issues
- Experienced in designing, integrating, and managing software solutions
- Have a background in working in a systems integration industry
- Proven track record in producing communicating and documenting successful technical customer solutions
- Pre-Sales Business and or Commercial experience is a plus
- Have a very strong solutions & application architecture background, with a very good understanding how it impacts the other IT disciplines.
- A willingness to keep up to date with developments in new technology
- An understanding of information legislation, such as the Data Protection Act and GDPR.
- Ability to demonstrate an understanding of the end-to-end solution
- Deliver and ensure quality assurance against the design during the project phases.
- Strong written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences
- Problem-solving and good analytical skills
- Good organizational skills
- Flexibility and adaptability
- Team Player
SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:
🏡 Flex Week: Work from home up to 2 days/week (depending on your Team's needs).
⏰ Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine.
🌎 Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world!
🌿 Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life.
🚀 Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning!
🙌🏽 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.
